Returns & Exchanges Policy

At Saving Box, we are committed to providing the highest quality products and customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a simple and hassle-free returns and exchanges policy. Please read the following information to understand the terms and conditions.

Returns Policy

We will gladly accept any unworn, unused items with original tags within 14 days of purchase for a refund or an exchange. To be eligible for a return, the item must be unused, in its original condition, and with all original packaging and tags intact.

How to Initiate a Return:

  1. Fill Out the Return Form: You can contact us at savingbox.store@gmail.com to request the form.
  2. Package the Item: Ensure the product is securely packaged with the completed Return Form included inside the package.
  3. Ship the Product Back: Customer needs to return the merchandise via a traceable delivery service (courier or registered post) on their own expense to the address below:
    • Saving Box
    • Office 213, 2nd Floor, Burj Al-Saeed Plaza Main Ferozepur Road, Lahore, Pakistan.

Return Shipping Costs:

  • The cost of return shipping will be borne by the customer unless the item is defective, damaged, or incorrect.
  • Please note that delivery charges will not be refunded.

Refund Processing:

  • Refund requests will be processed within 7 working days after receiving the returned products.

Exchanges Policy

We offer exchanges for items purchased within 14 days of delivery. To be eligible for an exchange, the item must be unused, in its original condition, and with all original packaging and tags intact.

How to Initiate an Exchange:

  1. Fill Out the Return Form: Download and complete the Return Form from our website to request an exchange.
  2. Package the Item: Ensure the product is securely packaged with the completed Return Form included inside the package.
  3. Ship the Product Back: Return the product via a traceable delivery service (courier or registered post) on your own expense to the address below:
    • Saving Box
    • Office 213, 2nd Floor, Burj Al-Saeed Plaza Main Ferozepur Road, Lahore, Pakistan.

Exchange Shipping Costs:

  • The customer will be responsible for the return shipping cost, but we offer free shipping on the exchanged item for the first exchange within the 14-days return window.

Refunds

Once your return is processed, we will inspect the returned item to ensure it meets the return criteria. If everything is in order, your refund will be processed, and a credit will be applied to your original payment method. Please note that it may take up to 3-5 business days for the refund to reflect on your account depending on your bank or payment provider.

Non-returnable Items

Unfortunately, we are unable to accept returns or exchanges on the following items:

  • Customized or personalized products
  • Items purchased outside of the 14-day return window
  • Worn, used, or damaged products not caused by shipping or manufacturing defects

Defective or Damaged Items

If your item is defective or damaged upon arrival, please contact us immediately within 48 hours of receiving the product. We will provide you with a prepaid return label and arrange for a replacement or refund, depending on your preference.

Customer Satisfaction Guarantee

We are dedicated to providing you with the best shopping experience possible. If you have any concerns or questions about your order, our team is here to assist you every step of the way. Your satisfaction is our priority, and we aim to resolve any issues promptly and fairly.

Contact Us

If you have any further questions or need assistance with your return or exchange, please feel free to contact our customer service team at savingbox.store@gmail.com or through our Contact Us page.